Privacy Policy

Welcome to the online platform provided by Ostsee Fährbetrieb & Logistik GmbH. This policy outlines how we collect, use, process, and protect information about you when you use our services or interact with our site. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information that you provide directly to us when you use our services, such as when you make a booking, contact us, or use features on our site. This may include:

Personal details such as your name, address, date of birth, and contact information.
Identification details required for travel or logistics services.
Payment information (processed securely by third-party providers).
Information related to your booking, including travel dates, destinations, passengers, vehicle details, or cargo information.
Communications you send to us.

We also automatically collect certain information about your device and how you interact with our site. This may include:

Technical information such as your IP address, browser type and version, operating system, and device information.
Usage data such as the pages you visit, the time and date of your visit, the time spent on those pages, and clickstream data.
Information collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes related to providing our services, including:

To process and manage your bookings for passenger ferry services, vehicle transport, and freight services.
To provide intermodal logistics solutions and port operations support.
To handle payments and manage ticketing services.
To communicate with you about your bookings, services, updates, and support inquiries.
To operate, maintain, and improve our site and services.
To personalize your experience on our site.
To ensure the safety and security of our services and passengers.
To comply with legal obligations and regulations.
For internal business purposes such as data analysis, audits, and research.

Legal Basis for Processing

Our legal basis for collecting and using your information depends on the specific context in which we collect it. We will typically process your information:

Where the processing is necessary for the performance of a contract with you, such as processing your booking and providing transportation or logistics services.
Where we have your consent to do so.
Where the processing is necessary for compliance with a legal obligation.
Where the processing is necessary for our legitimate interests or those of a third party, and your fundamental rights do not override those interests. Legitimate interests include operating and improving our business, providing customer support, and ensuring the security of our services.

Sharing and Disclosure of Information

We may share your information with third parties in the following circumstances:

With service providers who perform services on our behalf, such as payment processors, IT service providers, and operational partners involved in delivering our services (e.g., port authorities, other transport providers). These third parties are obligated to protect your information.
With governmental or regulatory authorities, law enforcement agencies, or other third parties if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of others.
In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell your personal information.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the type of information and the purpose for which it was collected.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal information:

The right to access your information.
The right to request rectification of inaccurate or incomplete information.
The right to request erasure of your information.
The right to request restriction of processing of your information.
The right to object to the processing of your information.
The right to data portability (receiving your information in a structured, commonly used, and machine-readable format).
The right to withdraw consent at any time, where processing is based on consent.

To exercise these rights, please contact us using the details provided below. You also have the right to lodge a complaint with a supervisory authority, particularly in the European Union Member State of your habitual residence, place of work, or where the alleged infringement occurred.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you, including to understand how you use our site and to provide and improve our services. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of those sites when you visit them.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect information from children without parental consent. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information.

Contact Information

If you have any questions about this privacy policy or our data practices, you can contact us at our physical address:

Ostsee Fährbetrieb & Logistik GmbH
Am Strom 15
18057 Rostock
Germany